**Return/Refund Policy**

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Thank you for shopping at The Tactical Llama website ("Website"). This Refund Policy outlines our policy regarding refunds for purchases made through our Website.

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**1. Refund Eligibility**

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We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, you may request a refund under the following conditions:

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- You must contact us within 15 days of receiving your order to request a refund.

- The item(s) must be unused, in the same condition that you received them, and in their original packaging.

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**2. Refund Process**

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To request a refund, please contact us at Llamainfo@gmail.com with your order number and reason for the refund request. We will review your request and provide instructions on how to return the item(s).

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**3. Refund Types**

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Refunds may be issued in the following ways:

- **Full Refund:** If the item(s) are returned in their original condition within the specified timeframe.

- **Partial Refund:** In some cases, a partial refund may be granted if the item(s) are returned in a used or damaged condition.

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**4. Non-Refundable Items**

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Certain items are not eligible for refunds, including:

- Customized or personalized items

- Items that have been used, worn, or damaged by the customer

- Clearance or final sale items

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**5. Differences in Natural Materials**

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Please note that some of our products are handmade using natural materials, and variations may occur from piece to piece. These natural variations are not considered defects but rather add to the uniqueness and charm of each item. Therefore, minor differences in color, texture, or appearance between the product received and the product displayed on our Website do not qualify for a refund.

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**6. Contact Us**

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If you have any questions about our Refund Policy, please contact us at Llamainfo@gmail.com or through our Contact Us page on the Website.

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**7. Changes to this Refund Policy**

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We reserve the right to update or change this Refund Policy at any time. Any changes will be effective immediately upon posting the revised Refund Policy on the Website.

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This Refund Policy was last updated on 06/28/2024.